About this role

Nova Talent are working with a global company that is a leading supplier of medical products and solutions. Due to tremendous growth and ambitions plans for the future we are recruiting a Service Coordinator to report in to the Service Team Leader, based at the Head Office in Sheffield.

Working within this innovative company, successful applicants duties will include:

  • To provide support to customers via the telephone and email.
  • Deal with customer queries and breakdowns, logging breakdown information on the company system.
  • Effectively managing the Engineering team diaries, scheduling breakdowns (within the agreed contractual timelines), service visits and ad hoc appointments.
  • Liaise with the Engineering team, dealing with queries and field information.
  • Liaising with external suppliers including laboratory queries and ordering laboratory kits.
  • Be the initial point of contact for technical support.

What we are looking for:

Customer Service/Call centre experience.

A clear communicator, able to liaise at all levels with both internal & external stakeholders.

Able to work using own initiative but also a keen team player.

Sound understanding of Microsoft 365, confident in using Excel spreadsheets.

Benefits include:

Basic Salary £21,000 - £23,000

25 Days Holiday plus 8 Bank holidays

Career development pay increments

Company Pension Scheme

Length of service awards

Death in Service