About this role

Nova Talent are working with a UK Leading Agronomic Advice and Product Supplier, within the Agricultural Sector. Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business.

Together we are seeking to recruit a Help Desk Team Leader to join the wider IT Team based out of the Head Office in Nottingham. This is a fantastic opportunity for an experienced IT Helpdesk professional to join a forward thinking, well establish company within the Agricultural Industry.

Some of the benefits you will receive as a IT Helpdesk Team Leader:

Full Induction and training

33 days holiday, including bank holidays

Company Pension

Private Medical Cover (including dependants with 50% company contributions)

Annual Bonus scheme and salary review

Supportive of Professional Development

Salary £27,000 - £35,000/pa DOE

Duties to include but not limited to:

To provide frontline support to IT users within the business, responding to tickets raised by triaging and assigning jobs to ensure resolution.

Ensure the IT Helpdesk service is efficient and effective.

Responsible for the day-to-day delivery of all aspects of the workplace technology including printing, office/depot technology, user management (new starters/leavers), Office 365 and other apps, mobile device management and desktop operating systems.

  • Ensure the end user lifecycle from procurement, provision, asset management to disposal.
  • Manage, train, coach and develop the IT Helpdesk team.
  • Deliver excellent customer experience across the business.
  • Setup and management of IT Helpdesk processes, (including Incident Management and Problem Management).
  • Engaging and working with other IT Teams to ensure effective handover of change projects into helpdesk support.
  • Working with the Senior IT Manager to develop, maintain and be accountable for delivery of the Continual Improvement Plan and future strategies for Workplace Technology and IT Helpdesk provision.

What we are looking for:

Minimum of 4 year experience within a IT Support environment.

An effective communicator, able to interact with a variety of internal stakeholders.

Have a flexible approach to work, working within a seasonal business environment.

Able to demonstrate a clear understanding of networking, servers, endpoint management (Windows PCs), mobile devices and technology, common Microsoft IT systems and end user applications, and other business software.

High attention to detail.

Understanding of good practice IT Support processes (e.g. ITIL).