About this role

Nova Talent are working with a young and innovative company that is experiencing continual growth, we are working together in sourcing an experienced and passionate IT Engineer be the first point of contact for addressing IT-related issues faced by end-users and will also help in supporting third-party software. The ideal candidate will be a self-starter who can follow issues through an issue lifecycle from triage to resolution and will be responsible for:

· Managing the technical support queues from triage to resolution by providing technical support and guidance to EORI users and resolution SLAs for all tickets.

· Troubleshoot and diagnose system problems and deploy solutions.

· Liaison with third parties and to report and resolve issues reported by operations.

· Managing company endpoints for tasks such as policy, configuration and application.

· Virtual endpoints and assets hosted in cloud architecture.

· Patching and vulnerability management for OS, firmware, networks and company applications.

· Assisting in the onboarding and offboarding of staff.

· Management of licenses, accounts and groups in Microsoft Office 365.

· Monitoring the health of live systems and carrying out analysis and reporting risks.

· Following standard operating procedures (SOPs) to fix issues in production environments.

· Participating in incident management including major incident calls to resolve issues.

· Monitoring IT-dependent platforms investigating warnings/errors and escalating matters.

· Maintaining and improving network infrastructure and security.

· Identify opportunities for automation to improve end-user experience and satisfaction.

· Piloting, evaluating and implementing new tools and technologies as per business needs.

· Creating reports for analysis by upper management and IT.

· Following and enforcing our IT security policies, ISO 27001 security standards and cyber insurance.

· Conduct regularly audits on systems, assets and access.

What we are looking for:

· Have an analytic mind with a good ability to spot trends and repeat problems.

· Has attention to detail when investigating, and reviewing issues, audits and performing tasks.

· Robust investigation skills with a methodological approach to diagnosing, identifying, and resolving issues.

· Understanding of Office 365 applications, Azure AD, & Intune administration.

· Knowledge of Cisco infrastructure tools and networking principles.

· Awareness of ITIL and cloud computing frameworks.

· Understanding of SQL & PowerShell, knowledge of other programming languages is preferential.

· Knowledge of ISO:27001 Information security or equivalent standards is beneficial.

Salary and Benefits:

· £24,500 /pa with an increase to £27,500 following successfully passing probation

· 29 Days holiday including Bank Hols

· Pension Scheme

· Onsite Parking

· 4 days on 4 days off (2 days 7am to 7pm then 2 nights 7pm to 7am).